Refund Policy

Because BokaScout provides downloadable and instantly streamable digital guide content, we've kept our refund policy simple and clear.

1. Merchant of Record Processing

All transactions, card charges, billing issues, and refunds are managed directly by our Merchant of Record and reseller, Paddle.com. Any refund request will be evaluated and, if approved, disbursed by Paddle back to your original payment method.

2. Our Guarantee

If you're not satisfied with your purchase for any reason, you can request a full refund within 14 days of purchase. No conditions, no exceptions.

3. Technical Issues

If you encounter a technical issue (such as audio failing to load or playback crashes), please contact us at [email protected] and we'll do our best to resolve it. If we can't, we'll authorize a full refund through Paddle regardless of the 14-day window.

4. How to Request a Refund

To request a refund:

1. Locate your email receipt received from Paddle.com upon successful purchase.
2. Click on the transaction link in your receipt to contact Paddle Support directly, or email us at [email protected] with your purchase ID and the email address used during checkout.
3. We will review your request within 2–3 business days. Approved refunds typically take 5–10 business days to appear on your bank statement.